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Customer Reviews
For nearly four decades, Kitchen & Bath Unlimited has helped homeowners across Western New York create beautiful, functional kitchens and baths. Below is feedback from real customers who have trusted our team, our showroom, and our design expertise.
Choosing kitchen or bath cabinets is an important decision. In their reviews, customers consistently highlight the quality of our designs, the depth of our product selection, and the experience of working with our knowledgeable designers. Many also mention the advantage of visiting one of the largest kitchen and bath showrooms in Western New York, where they can explore ideas, materials, and layouts in person before making confident decisions. From first visit to final installation, the feedback below reflects our commitment to a clear, collaborative, and enjoyable process.
WHY BE LIMITED…WHEN YOU CAN BE…UNLIMITED?
TRUSTED
By Clients Across Western New York
I have used this business for over 13 years and have done 8 kitchens, and 13 bathrooms. Everyone was helpful in making the decisions as to what type of cabinets and all the pros and cons to each of them. I am very pleased with every detail from start to finish.
In 2016, I had an outdated 80’s style kitchen with off-white European cabinets, a laminate countertop over particle board, and unattractive aluminum floors. I wanted to open up the space by removing half of a wall and reconfiguring the layout. Tom and Fran visited my home, took measurements, and we started brainstorming ideas. We relocated appliances to where they aesthetically fit best, maximizing the space for what mattered most to me.
The Decora cabinets we chose were stunning, and my contractor praised the detailed design plan, noting it was one of the best they’d ever seen with clear instructions and minimal questions. The entire experience was so positive that in 2020, I returned to Kitchen & Bath Unlimited to completely redo my master bathroom. Both projects are still as beautiful today as when they were first completed. I couldn’t be happier with the results and highly recommend Kitchen & Bath Unlimited!
The owner, Tom had several creative ideas on how to remodel my bathroom. He had beautiful cabinets sent directly to my home located 250 miles from the store. There was one cabinet damaged in transit and he replaced it quickly without any hassle.
A++. Tom Zale has gone above and beyond. Thank you. Highly recommend for hands on customer service and design, and for good prices for high quality cabinets.
After quite a bit of research, we decided to work with Kitchen & Bath Unlimited for our kitchen design and cabinetry, and that was a GREAT decision. Kelly did a great job with the design and even offered to give us some of the leftover trim from her own kitchen remodel. Tom the owner worked with us to make sure our delivery went smoothly and sent one of his sales guys to make sure it did. The Decora cabinets in natural cherry are gorgeous! (thanks again for your advice, Kelly!) And when we had the inevitable surprises come up (none were KB&U’s fault), they were great problem solvers and we never skipped a beat. This was truly a team effort and we highly recommend Kitchen and Bath Unlimited to anybody that’s remodeling!
I had my bathroom done and my experience was exceptional with Kitchen and Bath!
The staff was very knowledgeable, showroom had an abundance to view and choose from!
Very pleased
Fran is a wonderful person to deal with! The company runs great and continues to be an asset to our community because of great service and quality products
We tore our kitchen out including the floor, Scott, from kitchen and bath unlimited, helped us with plans, ideas, timelines. We couldn’t have had a better experience. The owner, Tom, also looked over our plans and made suggestions and changes. Everything came in on time, the one issue we had with a material was addressed and fixed immediately. Everyone there was friendly and helpful. There’s a wealth of knowledge and customer service at Kitchen and Bath Unlimited and I really feel that if you’re going to take on a project this size, go to the experts and they are the experts. Our kitchen is beautiful, functional and is now, my happy place.
We had a wonderful experience with Tom and his staff , he walked us through the project with expert advise making sure we addressed all aspects of the job. Tom was very accommodating to all our questions and changes to the project . His attention to detail made for a stress free project with a great result . We have a beautiful kitchen and would certainly recommend him to anyone looking to upgrade their home.
I have a beautiful kitchen thanks to Kitchen and Bath Unlimited. The staff there is very friendly, very cooperative. Kelly the designer is very creative and can think outside of the box which I needed. They have great prices for great quality. I would recommend them to anyone!
